Shipping Policy

At Valentiva, we work with carefully selected international suppliers to bring you unique products.

• Delivery Time: The average delivery time is 15 to 35 business days, depending on the product and destination. In some cases, delivery may take longer due to customs clearance or unforeseen logistics delays.

• Tracking Information: A tracking code will be provided by email once your order has been dispatched. You can monitor your parcel on the carrier’s official website.

• Customs and Duties: Please note that Valentiva is not responsible for any customs duties, VAT, or import taxes that may apply in your country. These charges, if applicable, are the sole responsibility of the customer.

• Delays: While we strive to ensure timely delivery, factors beyond our control (such as customs inspections or courier delays) may extend shipping times.

Example: If you are based in London, your order may arrive within 18 business days, but deliveries outside major cities may take longer.